Refund Policy

At Kanazawa Experience, we strive to provide you with the best possible experience. If you need to cancel or modify your reservation, please review our refund policy below:

1. Cancellation Policy

Free cancellation up to 24 hours in advance.
For custom tours or special arrangements, different conditions may apply.
The cancellation terms shown on the booking page and in the confirmation email are provided for reference. In case of any inconsistency, this Cancellation Policy shall prevail.
In the case of cancellation due to unforeseen events, including natural disasters, emergencies, or provider-side issues, we will issue a full refund.

2. Modifications to Reservation

Changes to your reservation, including the date or time, are subject to availability and may incur additional fees.
We will try our best to accommodate changes, but please notify us as early as possible.

3. Exceptional Circumstances

If your tour is canceled due to reasons beyond our control (e.g., severe weather, natural disasters, or emergencies), we will offer you a full refund or allow you to reschedule without any penalty.

4. Refund Process

Refunds will be processed within 7 business days from the cancellation or change request.
The refund will be issued to the original payment method used for booking.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact us: