Frequently Asked Questions (FAQ)

 Welcome to the Kanazawa Experience FAQ page. Here, you’ll find answers to common questions regarding our tours, services, and policies. If you have any further questions, please don’t hesitate to contact us.

1. What is included in your tours?

  • Our tours include transportation, an English-speaking guide, and visits to the listed attractions. Meals and other optional activities are available at an additional cost.

2. Can I customize my tour itinerary?

  • Yes, we offer flexible itineraries. You can work with us to customize your tour based on your interests and preferences. Please contact us in advance to discuss the details.

3. How do I make a reservation?

  • You can easily book your tour through our website by selecting your preferred date and time. Alternatively, you can contact us directly for assistance with your booking.

4. What is your cancellation policy?

  • We offer a flexible cancellation policy. You can cancel or reschedule your tour up to 24 hours in advance for a full refund. For cancellations made less than 24 hours before the tour, a partial refund may apply. Please check our full Cancellation Policy for more details.

5. What should I bring on the tour?

  • We recommend bringing comfortable walking shoes, weather-appropriate clothing, and a camera. If you have any specific needs or requests, please let us know when booking.

6. How long do your tours last?

  • Our tours typically last between 3 to 8 hours, depending on the itinerary and locations visited. The duration can be customized to suit your preferences.

7. Do you offer tours in languages other than English?

  • Currently, our tours are available in English. If you require a guide who speaks another language, please contact us, and we will do our best to accommodate your request.

8. Is transportation provided?

  • Yes, transportation is provided for all of our tours. We use comfortable, air-conditioned vehicles to ensure a pleasant travel experience.

9. How can I contact you?

  • You can reach us through our Contact Page
  • We typically respond within 24 hours. Thank you for your patience!

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